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Step 1: Use the contact form to tell us when and where you want to ride.
Step 2: We give you a  quote.
Step 3: We prepare a rental agreement setting out all the details, including terms and conditions.
Step 4: We send you a PayPal invoice for the rental fee.
Step 5: We send you a PayPal invoice for the security deposit (WE REFUND THIS, LESS ANY LEGITIMATE CLAIMS AS PER THE TERMS).
Step 6: Pick up the bike from our local agent, or partner hotel where available. For an additional fee we can deliver the bike to other hotels. You inspect for damage before taking delivery.
Step 7: You ride. A lot.
Step 8: Return the bike to our other local agent or partner hotel where available. For an additional fee we can collect if from your hotel.
Step 9: We refund the PayPal security deposit after about one week.

Freight fee: most routes have a freight fee that is in addition to the rental fee. We include this in the rental. Freight depends on whether there is a suitable bike in your requested location, and whether we have to return it to one of our storage garages after your ride.