This page provide general information about how we set the price for rides, your liability, and our commitment.
A rare service
Please consider this: if it was easy to operate long-distance, free-ranging adventure rides, a lot of companies would be doing it. Moto Indo was the first to offer this in Indonesia and we still offer a wider choice of ride destinations than any competitor. This type of business creates risks for Moto Indo and we can only operate by returning some of that risk to customers.
We have a detailed Terms document that is part of every offer - please make sure you read and understand it.
Indonesia is not a suitable location for learning to ride a motorcycle. Please get some professional training and experience first. Your ride will be more enjoyable, safer, and you will be less likely to receive a repair bill from Moto Indo.
How prices are set
We have a basic daily rate for each type of motorcycle, with a minimum six days rental. This can very greatly depending on your itinerary, number of bikes in the ride, and how far in the future.
- If we have to move the requested bike so it will be at your start location, we add the cost of freight.
- If you are riding through areas where we have no support agent, we add a support fee.
- If we do not know whether we will have the requested bike in the requested location, we assume that freight will be needed (this usually happens for rides more than one month in the future).
- Group rides cost more - each additional bike adds to the cost. This reflect our cost of keeping multiple bikes free, including the period before your ride (and potentially also the time needed for freight).
You break it, you pay for repairs
Please ride carefully. We trust our customers and expect them to return the respect. If your bike comes back damaged, we will deduct the cost of repairs from your deposit. Don't blame the road, the weather or other vehicles.
It is not unusual for rough handling by staff to cause scratches when you travel on ferries - that's your expense too.
Refunds for terminated rides
No - we will not refund if you decide to finish early. We have many more requests for rides than we can satisfy. If we allocated a bike for your ride, somebody else probably missed out. We could have rented to them instead, so we won't accept the cost of lost opportunity.
Rides to and from other locations
If the location is not listed in our request form, we don't support it.
Support and defects
We have a support policy as defined in the Terms. We will always find a way for you to continue your trip, but sometimes interruptions are impossible to avoid. We cannot eliminate the risk of adventure riding in a developing country, but we can make it less risky.